Support
Shipping
All orders are shipped from our warehouse in Vancouver, BC via Canada Post. Any orders addressed to PO boxes will be shipped via Canada Post and may experience an additional day of shipping. Orders on the site are subject to the required stock availability. Items added to your cart on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.
When you have finalized your order via the site, stock will be reserved for your purchase. However, sales will not be confirmed until payment is successfully taken, and the order dispatches from the warehouse, and you have received a tracking number.
Payment & Order Acceptance
We accept the following payment types on our site:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
By submitting your order on our site, you are confirming that the credit/debit card is yours or you have authority from the cardholder to make the payment.
We reserve the right to refuse any payments or cancel orders at our own discretion.
International Shipments
Orders being sent internationally do have an order minimum of $100.
Undeliverable Orders
It is the customer’s responsibility to be available to accept delivery of products ordered on reddragon.ca. Delivery companies shipping on our behalf will make multiple delivery attempts and will contact you by phone. If goods are returned to us the order will only be shipped out again at the additional expense of the customer. Additional duties or other expenses are the responsibility of the customer.
Thanks for your support!